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Raving Fans: A Revolutionary Approach To Customer Service

“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.” This, in a nutshell, is the advice given to a new Area Manager on his first day–in an …

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Investment Analysis and Portfolio Management (with Thomson ONE – Business School Edition and Stock-Trak Coupon)

INVESTMENT ANALYSIS AND PORTFOLIO MANAGEMENT, Tenth Edition, teaches readers how to manage their money to derive the maximum benefit from what they earn. From asset allocation to selecting investments in a global market, this book gives readers a solid foundation in personal finance and presents the same tools used extensively by professionals, organizations, and schools across the country. …

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Fundamentals of Corporate Finance (McGraw-Hill/Irwin Series in Finance, Insurance and Real Esta)

This book does not include access cardISBN:0077596110 includes access cardFundamentals of Corporate Finance, by Brealey, Myers and Marcus, provides students with a solid framework of theory and application to use well after they complete the course. This author team is known for their outstanding research, teaching efforts, and world-renowned finance textbooks, so it’s no surprise that they …

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Analysis for Financial Management (Mcgraw-Hill/Irwin Series in Finance, Insurance, and Real Estate)

Analysis for Financial Management, 11e presents standard techniques and modern developments in a practical and intuitive manner with an emphasis on the managerial applications of financial analysis. It is intended for non-financial managers and business students interested in the practice of financial management. New with the Eleventh Edition, Online McGraw-Hill’s adaptive learning component, LearnSmart, provides assignable …

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Corporate Finance: Core Principles and Applications (McGraw-Hill/Irwin Series in Finance, Insurance, and Real Est)

The integrated solutions for Ross/Westerfield/Jaffe/Jordan’s Corporate Finance: Core Principles and Applications have been specifically designed to help improve student performance, meaning that students are prepared for and engaged in class, and they can successfully solve problems and analyse the results. McGraw-Hill’s adaptive learning component, LearnSmart, provides assignable modules that help students master chapter core concepts and come …

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Fundamentals of Financial Management (with Thomson ONE – Business School Edition)

Designed to put readers “First in Finance” today, this fully revised thirteenth edition of FUNDAMENTALS OF FINANCIAL MANAGEMENT provides readers with a focused understanding of today’s corporate finance and financial management. This market-leading book offers a unique balance of clear concepts, contemporary theory, and practical applications in order to help readers understand the concepts and reasons behind corporate …

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Essentials of Negotiation

Essentials of Negotiation, 5e is a condensed version of the main text, Negotiation, Sixth Edition. It explores the major concepts and theories of the psychology of bargaining and negotiation, and the dynamics of interpersonal and inter-group conflict and its resolution. Twelve of the 20 chapters from the main text have been included in this edition, several chapters …

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Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets (Incerto)

Fooled by Randomness is a standalone book in Nassim Nicholas Taleb’s landmark Incerto series, an investigation of opacity, luck, uncertainty, probability, human error, risk, and decision-making in a world we don’t understand. The other books in the series are The Black Swan, Antifragile, and The Bed of Procrustes. “[Taleb is] Wall Street’s principal dissident. . . . [Fooled …

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